Refund & Exchange Policy
PURCHASING LIFT TICKETS AND PACKAGES ONLINE is a
simple and convenient way to reduce the amount of time you spend preparing for
your ski outing, and increasing the amount of time you spend on the slopes. It
is the customer’s responsibility to correctly select the items they wish to
purchase, to accurately enter required information, and to submit requested
purchases within the designated period. If a customer needs to add items or
services to an order, simply place a new order. Existing orders cannot have
items or services added.
CHANGES OR CANCELLATIONS: An order must be changed
or cancelled prior to 48hrs of service with the following restrictions:
48 HOURS NOTICE GIVEN: If a cancellation request is received
with a 48 hours’ notice of the product or reservation date, a refund will be
issued minus a $25.00 processing fee. You may choose to receive a Catamount
gift card for the full refund without the processing fee deducted.
NON CANCELATION AND NO SHOWS: No refund
or Gift cards will be issued.
make a change or cancellation request, please call (518) 325-3200 or (413)
528-1262 during normal business hours.
NORMAL BUSINESS HOURS ARE DEFINED AS Mon – Fri
9-3:30 April thru November and Mon – Sun 9-3:30 December thru March
ALL SEASON PASS PURCHASES ARE FINAL, AND NON REFUNDABLE In the
case of a medical situation, please contact our office to arrange for a medical
deferment. A credit for a medical deferment will be issued as stated below to
be applied towards a season pass for the next season. A letter from a doctor is
required for verification and the letter must be received at Catamount Ski Area
within 14 days of the incident that requires a medical release.
MEDICAL DEFERMENT POLICY
• Prior to opening: 100%
• Opening to December 31: 75%
• January 1- 15: 50%
• January 16-30: 20%
• February 1 - 15: 10%
• No credit will be issued after February 15
checks returned for insufficient funds will be assessed a $35 fee.