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Refund & Exchange Policy




PURCHASING LIFT TICKETS AND PACKAGES ONLINE is a simple and convenient way to reduce the amount of time you spend preparing for your ski outing, and increasing the amount of time you spend on the slopes. It is the customer’s responsibility to correctly select the items they wish to purchase, to accurately enter required information, and to submit requested purchases within the designated period. If a customer needs to add items or services to an order, simply place a new order. Existing orders cannot have items or services added.

CHANGES OR CANCELLATIONS: An order must be changed or cancelled prior to 48hrs of service with the following restrictions:

48 HOURS NOTICE GIVEN: If a cancellation request is received with a 48 hours’ notice of the product or reservation date, a refund will be issued minus a $25.00 processing fee. You may choose to receive a Catamount gift card for the full refund without the processing fee deducted.

NON CANCELATION AND NO SHOWS: No refund or Gift cards will be issued.

To make a change or cancellation request, please call (518) 325-3200 or (413) 528-1262 during normal business hours.

NORMAL BUSINESS HOURS ARE DEFINED AS Mon – Fri 9-3:30 April thru November and Mon – Sun 9-3:30 December thru March

ALL SEASON PASS PURCHASES ARE FINAL, AND NON REFUNDABLE In the case of a medical situation, please contact our office to arrange for a medical deferment. A credit for a medical deferment will be issued as stated below to be applied towards a season pass for the next season. A letter from a doctor is required for verification and the letter must be received at Catamount Ski Area within 14 days of the incident that requires a medical release. 

MEDICAL DEFERMENT POLICY
• Prior to opening: 100%
• Opening to December 31: 75%
• January 1- 15: 50%
• January 16-30: 20%
• February 1 - 15: 10%
• No credit will be issued after February 15

Any checks returned for insufficient funds will be assessed a $35 fee.

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